Quality Standards :
Quality and reliability are the guiding principles of who HT Global Circuits is; “First we will be right and then we will be first!” Our passion for quality, “from the first”, pulls us toward excellence and assurance that we can exceed your expectations. At HT Global Circuits our focus in process is continuous improvement. We accomplish this utilizing our own “Active Engagement Model” for process control which provides a real-time data driven assessment of how each manufacturing plant is performing, in process. It is the backbone of how we drive continuous improvement across our global manufacturing network. All of HT Global Circuits manufacturing facilities produce product in accordance with the IPC-600, IPC 6011 and IPC 6012 standards and are certified or awarded to the following standards:
ISO-9001:2015 / ISO-14001:2015 / IATF-16949:2016 / AS9100D / UL-c / MIL-31032
On time Delivery: We deliver on time. To help us manage this we utilize an Automated Business Management (ABM) system, that enables us to monitor order progress, ensuring your order ships as planned so that it arrives on time.
It is our aim to provide all our customers top quality products and first class service. The trust of our customers in our company and in our products and services must be preserved and extended.
Our company has therefore established the following policy:
Quality as a basis
Quality is the basis of all activities of HTGlobalCircuits and is a fundamental concern of the leadership of our company.
All employees are expected to implement the processes defined in the management system (process and work instructions) accordingly and to take responsibility for error-free operation.
For the employees have the opportunity to participate in the process of improvement, we set a high value on constant training and information.
It is an essential prerequisite that all employees have a consistent customer focus in order to meet respectively to exceed the expectations of our customers and thus to increase customer satisfaction.
Thus our customers needs in terms of product quality and service, and also in terms of adherence to delivery dates have top priority.
Our QA team takes tests and measurements on our products in accordance with specified standards to meet the requirements of our customers.
By means of a QA management system based on a continuous improvement process, we are engaged in the constant improvement of our products and our service. All our companies´processes aim to an increase of the product quality within the continuous improvement process. With audits and performance indicators we regularly review the achievement of the planned objectives.
Permanent audits, not only in USA but also in our production facilities abroad are the basis for the improvement of our products. Permanent analysis of the customer requirements in terms of delivery, storage and logistics allow us to continuously improve our service.
Quality by Leadership
The company management is a role model for the staff. It outlines concrete achievable quality objectives and supports the employees in achieving the objectives.
The company management is responsible for fulfillment of these objectives.
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PHO-TRONICS QUALITY CODES
Q1 – Materials must meet the requirements of Pho-Tronics Procurement Specification (Q702)
Q2 – First Article Inspection IAW AS9102 with ‘balloon drawing’ –
The supplier shall submit a First Article Inspection Report (FAIR) in compliance with AS9102.
This report shall contain objective evidence that the design characteristics per AS9102 are accounted for, uniquely identified, and have inspection results traceable to each identifier. Characteristics required on this FAIR are:
- Key Characteristics
- Design Characteristics
- Parts Lists & Notes
In addition, for Geometric Dimensioning and Tolerancing Drawings, identify:
- Datum System
- Major Features
- Minor Features
Q3 – First Article Inspection Performed by Supplier – “First Article” Inspection for all requirements shown on the control drawing and/or specification will be performed at the supplier’s facility. First Article inspection data for all drawing and/or specification requirements shall be supplied with first shipment of each part. The Supplier shall perform a full FAI, or a partial FAI for affected characteristics, when the following event occurs:
- A change in design.
- The Supplier shall perform a full FAI for affected characteristics, when any of the following events occurs:
- A change in manufacturing sources, processes, inspection methods, tooling or materials.
- A natural or man-made event, which may affect the manufacturing process.
- A lapse in production for two years or as specified by Purchase Order.
Q4 – Certificate of Conformance to Purchase Order Requirements –
A Certificate of Conformance is required with each shipment. It will certify that the specified quantity of parts or materials, shipped on the date indicated, are in full conformance with all referenced specifications, drawings and purchase order requirements. This certificate must be signed by a responsible company representative.
Q5 – Product Non-Conformance
Supplier shall notify Pho-Tronics within five (5) business days of any discovery of nonconforming product. Supplier shall request a Waiver / Deviation from Pho-Tronics and receive written notice of acceptability before shipping.
Q6 – Flow-down – Pho-Tronics shall flow down to the supply chain the applicable requirements including customer requirements,
Q7 – The supplier shall maintain a quality system, compliant with the requirements of ISO 9001:2008/AS 9100 or equivalent. This system is subject to review and approval by Pho-Tronics, Inc. at all times. Maintenance of the system does not relieve the supplier of the responsibility for meeting all other requirements of the Purchase Order and the obligation to deliver an acceptable product.
Q8 – Record Retention
The supplier shall maintain all applicable test/inspection and contract quality data for a period of three years or according to customer requirements (see Q430-1 Record Storage Requirements). Pho-Tronics shall be allowed access to all applicable data at any time within normal business hours given 48-hour notice.
Q9 – Packaging: Items supplied on this purchase order shall be packaged IAW best commercial practice for worldwide shipment by commercial transportation. Items shall be individually packaged to prevent shipping and handling damage as well as to prevent moisture absorption during transit.
Q10 – Supplier shall make no changes to product under this Purchase Order including any change in design, manufacturing process, materials, or otherwise which may affect form, fit, or function of the product without prior notification to and approval by Pho-Tronics, Inc. Such written notification shall consist of detailed drawings clearly defining such changes and the date such changes are proposed to be effective.
Such notification shall not constitute approval of the proposed change nor relieve the Supplier of the obligation to comply with requirements contained in the Purchase Order. If the proposed change is approved, the change approval shall be documented.
Q11 – Plating finishes:
- Q11A – Immersion Tin: IPC-4554
- Q11B – Immersion Silver: IPC-4553
- Q11C – Electrolytic Gold:
- OPTION 1: MIL-G-45204 (MIL-PRF-55110 build);
- OPTION 2: ASTM-B-488 (Commercial IPC 6012 build);
- OPTION 3: 580-0143 (Rockwell build)
- Q11D – ENIG: IPC-4552
- Q11E – Electrolytic Nickel: SAE-ams-QQ-N-290
- Q11F – Lead-Free HASL:
- Q11G – OSP (Organic Solderability Preservative) per customer requirements, if applicable
Q12 – Solder bars are to be manufactured and certified to J-STD-006 Requirements for Electronic Grade Solder Alloys and Fluxed and Non-Fluxed Solid Solders for Electronic Soldering Applications Rev. B Amends 1 & 2 (Sn63/Pb37)
- Q12A – Lead-Free solder bars are to be manufactured and certified to J-STD-006 Requirements for Electronic Grade Solder Alloys and Fluxed and Non-Fluxed Solid Solders for Electronic Soldering Applications Rev. B Amends 1 & 2 (Sn96)
Q13 – Material Safety Data Sheets – One copy of the MSDS for each product ordered shall accompany each shipment.
Q14 – Foreign Object Damage (FOD) Prevention – the supplier shall establish and maintain an effective program preventing foreign objects or material from entering and remaining in deliverable products. The supplier shall inspect for foreign materials prior to shipment.
Q15 – Right of Access – by the organization, their customer, and regulatory authorities to the applicable areas of all facilities, at any level of the supply chain, involved in the order and to all applicable records.
Q16 – Counterfeit Parts – the Supplier shall establish and maintain an effective program preventing the shipment of counterfeit parts to Pho-Tronics, Inc. A ‘counterfeit part’ is defined as a copy or substitute without legal right or authority to do so, where materials, performance or characteristics are knowingly misrepresented by supplier, distributor, or manufacturer at any level in the supply chain. Examples include but are not limited to parts remarked to disguise parts differing from those offered by the OEM; previously used parts, salvaged or defective parts.
Q17 – Date Code / Serial Number Traceability to manufacturer’s lot. The supplier shall provide manufacturer’s lot or date code information for each item shipped against this purchase order. Documentation accompanying each shipment shall state how many lot number(s), date code or serial number is being provided.